Question: Am needing to control a mix of computers running Windows 2000 up through Win 7. One of the computers only uses PS2 and another only uses USB for the mouse and keyboard. Also need to relocate them approx 30 feet from the switch and keep audio capabilities. Would this unit be suitable and if so, what adapter cables would be needed? Thanks.
Answer: Thank you for your inquiry. This Avocent unit may or may not be the best fit for your needs. So that we can better understand your environment, please contact a KVM Switches Online sales engineer, toll free, at 1-877-586-6654 to discuss your project in greater detail.
Question: We have been having little issue with where two port or four port switch box will not work on one of the ports. We have updated the bios of PC / Switch box and still no luck. Same switch box works on Windows XP but will not work on Windows 7. Or any Windows 7 machine for that matter. This is a very urgent matter because we are rolling out Windows 7 in our environment and needs this resolved ASAP.
Answer: Thank you for your inquiry. Unfortunately, detailed product support is beyond the scope of this simple FAQ.
Having said that, this issue my be tied to the way in which Windows 7 manages idle USB ports. Here is a link to a discussion for a potential workaround found at the Avocent Support Community site:
. We reached that page from this thread: http://community.emerson.com/networkpower/support/avocent/f/105/t/3769
The Avocent support community site is also a good source for additional support ideas. The main page can be reached here: http://community.emerson.com/networkpower/support/avocent/
You can also reach Avocent support directly at the following page: http://www.emersonnetworkpower.com/en-US/Support/Technical-Support/KVM/Pages/default.aspx