5-Year Premium Support

5-YR Premium Support-CM8100 series, 24 x 7 worldwide Support with Advanced replacement

Includes:

• Support: 24x7 - All day, every day Worldwide
• Advanced RMA (ship before return)
• SLA-Backed Response Time
• Response Time Superiority
• Deep Out-of-Band (OOB) Expertise
• Global Portal/Email Support
• Live Global Phone Support
• Scheduled Support Calls

Added piece of mind included with this Premium support tier:

• 24/7 Support Coverage
• Priority Escalation to Tier 2/3
• Senior Engineering Support
• Dedicated Advocate (1000+ devices)
• 60 Hours Annual Pro Services (1000+ devices)