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4 Years Silver HW Warranty for 32-port Avocent ACS

4YSLV-ACS32PT

$490.00$432.35
Save $57.65
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Avocent 4YSLV-ACS32PT - 4 years of Silver 8x5 Priority Support and Advanced Replacement on your 32-port Avocent ACS 8000, ACS 6000, or ACS 5000 serial console server.

For activation, the product serial number will need to be registered with Avocent after the time of purchase.

LimitedSilverGold
Term Length
Maximum of 4 years
2 years with product registration11 year, 2 year, or 4 years21 year, 2 year, or 4 years2
Telephone AccessAccess (8/5)Access (8/5)Anytime Access (24/7)
Hardware ReplacementReturn to Factory - 10- to 14-day RMA post receipt of failed unitAdvanced Replacement - Next-business-day RMA4Advanced Replacement - Next-business-day RMA4
Response TimeWithin 24 hoursBased on Severity level3:
1, 2 = 4 hours
3, 4 = 12 hours
Based on Severity level3:
1, 2 = 2 hours
3, 4 = 8 hours
Follow Up TimeWithin 5 daysBased on Severity level3:
1 = Every 8 hours
2 = Every 2 days
3, 4 = Every 5 days
Based on Severity level3:
1 = Every 4 hours
2 = Daily
3, 4 = Every 3 days
Media RetentionOption not availableOption not availableAvailable for Gold customers
Separate SKU (SwithView SC, Avocent® Universal Management Gateway)

1 Government and European customers excluded
2 HMX and AMX™ excluded in 4-year offering
3 See detailed Severity table below
4 Reasonable efforts will be made to ship same day for requests received by 2:00 p.m. Circumstances such as customs, duties, tariffs and receipt mechanisms at customer locations may affect actual delivery time.


Addition Detail of Severity

SeverityDescriptionExamples
1Complete loss of service for all users. Causes direct
revenue loss.
* Combined hardware value is greater than $2,500
This will affect a large group of customers or causes direct revenue loss.
2Limited loss of service. No acceptable work-around available. Operations can continue in a limited fashion.
* Does not cause direct revenue loss.
Many customers are not able to use an application but can perform other work-related duties. An application is down but does not directly affect revenue.
3Minor impact to limited functionality. Functional via workaround. Inconvenience.Minimal affect to productivity. A problem that affects an individual user but there is an alternative.
4
No loss of service. Request for information.'How To' questions. Requests for information