/ /

Avocent Warranties

Hardware / Software Support Programs & Benefits

Avocent Care programs offer complete hardware and software support solutions including warranties, maintenance agreements, unparalleled technical support and a wide range of consultation and training programs.

Standard 2-Year Warranty (8x5 Support & Standard Defect Replacement

  • The FREE Standard Warranty is available on Avocent U.S. product sales and covers 100% parts and workmanship
  • Standard Warranty coverage begins on date of purchase
  • Phone-in technical support is available 7am to 5:30pm, Monday through Friday CST excluding holidays.
  • Avocent warrants all products to be free from defects in material and workmanship for at least 90 days. Some products have longer warranty periods - Please review the appropriate warranty documentation for your specific product.

Avocent Standard Warranty Terms (PDF)

SILVER Extended Warranty (8x5 Priority Supports & Advanced Replacement) - PLUS

  • Standard Warranty coverage, plus advance equipment replacement for the remainder of the Standard Warranty with an additional 1, 2 or 4 years of coverage 
  • Next-business-day delivery of advance replacements for units if request is received by 2:00pm CST

GOLD Extended Warranty (24x7 Priority Supports & Advanced Replacement) - PLUS 24

  • Standard Warranty coverage, plus advance equipment replacement for the remainder of the Standard Warranty with an additional 1, 2 or 4 years of coverage
  • Next-business-day delivery of advance replacements for units if request is received by 2:00pm CST
  • Around-the-clock phone-in technical support on selected products
     

Avocent Warranty Comparison

Standard (included)SilverGold
Term Length
Maximum of 4 years
2 years with product registration11 year, 2 year, or 4 years21 year, 2 year, or 4 years2
Telephone AccessAccess (8/5)Access (8/5)Anytime Access (24/7)
Hardware ReplacementReturn to Factory – 10- to 14-day RMA post receipt of failed unitAdvanced Replacement – Next-business-day RMA4Advanced Replacement – Next-business-day RMA4
Response TimeWithin 24 hoursBased on Severity level3:
1, 2 = 4 hours
3, 4 = 12 hours
Based on Severity level3:
1, 2 = 2 hours
3, 4 = 8 hours
Follow Up TimeWithin 5 daysBased on Severity level3:
1 = Every 8 hours
2 = Every 2 days
3, 4 = Every 5 days
Based on Severity level3:
1 = Every 4 hours
2 = Daily
3, 4 = Every 3 days
Media RetentionOption not availableOption not availableAvailable for Gold customers
Separate SKU (SwithView SC, Avocent® Universal Management Gateway)

WARRANTY
PART NUMBERS

1pav16c
1Y4SV1000
1Y8SV1000
1Y16SV1000
1YAMX5000
1YAMX5010
1YAMX5020
1YAMX5030
1YAMX5111
1YAMX5121
1YAMX5130
1YATP0010
1YATP0015
1YATP0050
1YATP0055
1YATP0100
1YATP0105
1YATP0120
1YATP0125
1YATP0130
1YATP0135
1YATP0150
1YATP0155
1YATP0170
1YATP0175
1YATP0180
1YATP0185
1YATP0190
1YATP0200
1YATP0205
1YATP0210
1YATP2020
1YATP2025
1YATP2035
1YATP2120
1YATP3015
1YATP3020
1YATP3025
1YATP3036
1YATP3115
1YATP3120
1YATP3130
1YATP3231
1YATP7441
1YATP7841
1YATP7881
1YATP7882
1YAV1415
1YAV1515
1YAV2015
1YAV2020
1YAV2030
1YAV3100
1YAV3200
1YCCS4008
1YCCS4016
1YDSR1020
1YDSR1021
1YDSR1022
1YDSR1024PS2
1YDSR1024USB
1YDSR1030
1YDSR1031
1YDSR2020
1YDSR2030
1YDSR2035
1YDSR4020
1YDSR4030
1YDSR8020
1YDSR8030
1YDSR8035
1YLV1000P
1YLV1000R
1YLV1000U
1YLV430
1YLV830
1YTES0061
1YAV3008
1YAV3016
1PAMX5000
1PAMX5010
1PAMX5020
1PAMX5030
1PAMX5111
1PAMX5121
1PAMX5130
1PATP0010
1PATP0015
1PATP0050
1PATP0055
1PATP0100
1PATP0120
1PATP0125
1PATP0130
1PATP0135
1PATP0150
1PATP0155
1PATP0170
1PATP0175
1PATP0180
1PATP0185
1PATP0190
1PATP0200
1PATP0205
1PATP0210
1PATP2020
1PATP2025
1PATP2035
1PATP2120
1PATP3015
1PATP3020
1PATP3025
1PATP3036
1PATP3115
1PATP3120
1PATP3130
1PATP3231
1PATP7441
1PATP7841
1PATP7881
1PATP7882
1PAV1415
1PAV1515
1PAV2015
1PAV2020
1PAV2030
1PAV3100
1PAV3200
1PCCS4008
1PCCS4016
1PDSR1020
1PDSR1021
1PDSR1022
1PDSR1024PS2
1PDSR1024USB
1PDSR1030
1PDSR1031
1PDSR2020
1PDSR2030
1PDSR2035
1PDSR4020
1PDSR4030
1PDSR8020
1PDSR8030
1PDSR8035
1PLV1000P
1PLV1000R
1PLV1000U
1PLV430
1PLV830
1PTES0061
1PAV3008
1PAV3016
2Y4SV1000
2Y8SV1000
2Y16SV1000
2YAMX5000
2YAMX5010
2YAMX5020
2YAMX5030
2YAMX5111
2YAMX5121
2YAMX5130
2YATP0010
2YATP0015
2YATP0050
2YATP0055
2YATP0100
2YATP0105
2YATP0120
2YATP0125
2YATP0130
2YATP0135
2YATP0150
2YATP0155
2YATP0170
2YATP0175
2YATP0180
2YATP0185
2YATP0190
2YATP0200
2YATP0205
2YATP0210
2YATP2020
2YATP2025
2YATP2035
2YATP2120
2YATP3015
2YATP3020
2YATP3025
2YATP3036
2YATP3115
2YATP3120
2YATP3130
2YATP3231
2YATP7441
2YATP7841
2YATP7881
2YATP7882
2YAV1415
2YAV1515
2YAV2015
2YAV2020
2YAV2030
2YAV3100
2YAV3200
2YCCS4008
2YCCS4016
2YDSR1020
2YDSR1021
2YDSR1022
2YDSR1024PS2
2YDSR1024USB
2YDSR1030
2YDSR1031
2YDSR2020
2YDSR2030
2YDSR2035
2YDSR4020
2YDSR4030
2YDSR8020
2YDSR8030
2YDSR8035
2YLV1000P
2YLV1000R
2YLV1000U
2YLV430
2YLV830
2YTES0061
2YAV3008
2YAV3016
2PAMX5000
2PAMX5010
2PAMX5020
2PAMX5030
2PAMX5111
2PAMX5121
2PAMX5130
2PATP0010
2PATP0015
2PATP0050
2PATP0055
2PATP0100
2PATP0120
2PATP0125
2PATP0130
2PATP0135
2PATP0150
2PATP0155
2PATP0170
2PATP0175
2PATP0180
2PATP0185
2PATP0190
2PATP0200
2PATP0205
2PATP0210
2PATP2020
2PATP2025
2PATP2035
2PATP2120
2PATP3015
2PATP3020
2PATP3025
2PATP3036
2PATP3115
2PATP3120
2PATP3130
2PATP3231
2PATP7441
2PATP7841
2PATP7881
2PATP7882
2PAV1415
2PAV1515
2PAV2015
2PAV2020
2PAV2030
2PAV3100
2PAV3200
2PCCS4008
2PCCS4016
2PDSR1020
2PDSR1021
2PDSR1022
2PDSR1024PS2
2PDSR1024USB
2PDSR1030
2PDSR1031
2PDSR2020
2PDSR2030
2PDSR2035
2PDSR4020
2PDSR4030
2PDSR8020
2PDSR8030
2PDSR8035
2PLV1000P
2PLV1000R
2PLV1000U
2PLV430
2PLV830
2PTES0061
2PAV3008
2PAV3016
3Y4SV1000
3Y8SV1000
3Y16SV1000
3YAMX5000
3YAMX5010
3YAMX5020
3YAMX5030
3YAMX5111
3YAMX5121
3YAMX5130
3YATP0010
3YATP0015
3YATP0050
3YATP0055
3YATP0100
3YATP0105
3YATP0120
3YATP0125
3YATP0130
3YATP0135
3YATP0150
3YATP0155
3YATP0170
3YATP0175
3YATP0180
3YATP0185
3YATP0190
3YATP0200
3YATP0205
3YATP0210
3YATP2020
3YATP2025
3YATP2035
3YATP2120
3YATP3015
3YATP3020
3YATP3025
3YATP3036
3YATP3115
3YATP3120
3YATP3130
3YATP3231
3YATP7441
3YATP7841
3YATP7881
3YATP7882
3YAV1415
3YAV1515
3YAV2015
3YAV2020
3YAV2030
3YAV3100
3YAV3200
3YCCS4008
3YCCS4016
3YDSR1020
3YDSR1021
3YDSR1022
3YDSR1024PS2
3YDSR1024USB
3YDSR1030
3YDSR1031
3YDSR2020
3YDSR2030
3YDSR2035
3YDSR4020
3YDSR4030
3YDSR8020
3YDSR8030
3YDSR8035
3YLV1000P
3YLV1000R
3YLV1000U
3YLV430
3YLV830
3YTES0061
3YAV3008
3YAV3016
3PAMX5000
3PAMX5010
3PAMX5020
3PAMX5030
3PAMX5111
3PAMX5121
3PAMX5130
3PATP0010
3PATP0015
3PATP0050
3PATP0055
3PATP0100
3PATP0120
3PATP0125
3PATP0130
3PATP0135
3PATP0150
3PATP0155
3PATP0170
3PATP0175
3PATP0180
3PATP0185
3PATP0190
3PATP0200
3PATP0205
3PATP0210
3PATP2020
3PATP2025
3PATP2035
3PATP2120
3PATP3015
3PATP3020
3PATP3025
3PATP3036
3PATP3115
3PATP3120
3PATP3130
3PATP3231
3PATP7441
3PATP7841
3PATP7881
3PATP7882
3PAV1415
3PAV1515
3PAV2015
3PAV2020
3PAV2030
3PAV3100
3PAV3200
3PCCS4008
3PCCS4016
3PDSR1020
3PDSR1021
3PDSR1022
3PDSR1024PS2
3PDSR1024USB
3PDSR1030
3PDSR1031
3PDSR2020
3PDSR2030
3PDSR2035
3PDSR4020
3PDSR4030
3PDSR8020
3PDSR8030
3PDSR8035
3PLV1000P
3PLV1000R
3PLV1000U
3PLV430
3PLV830
3PTES0061
3PAV3008
3PAV3016
1ygld-mxt
1ygld-mxr
1ygld-mxs5132
1ygld-mxs5120
2ygld-mxt
2ygld-mxr
2ygld-mxs5132
2ygld-mxs5120