Avocent Warranties
Hardware / Software Support Programs & Benefits
Avocent Care programs offer complete hardware and software support solutions including warranties, maintenance agreements, unparalleled technical support and a wide range of consultation and training programs.
Standard 2-Year Warranty (8x5 Support & Standard Defect Replacement
- The FREE Standard Warranty is available on Avocent U.S. product sales and covers 100% parts and workmanship
- Standard Warranty coverage begins on date of purchase
- Phone-in technical support is available 7am to 5:30pm, Monday through Friday CST excluding holidays.
- Avocent warrants all products to be free from defects in material and workmanship for at least 90 days. Some products have longer warranty periods - Please review the appropriate warranty documentation for your specific product.
Avocent Standard Warranty Terms (PDF)
SILVER Extended Warranty (8x5 Priority Supports & Advanced Replacement) - PLUS
- Standard Warranty coverage, plus advance equipment replacement for the remainder of the Standard Warranty with an additional 1, 2 or 4 years of coverage
- Next-business-day delivery of advance replacements for units if request is received by 2:00pm CST
GOLD Extended Warranty (24x7 Priority Supports & Advanced Replacement) - PLUS 24
- Standard Warranty coverage, plus advance equipment replacement for the remainder of the Standard Warranty with an additional 1, 2 or 4 years of coverage
- Next-business-day delivery of advance replacements for units if request is received by 2:00pm CST
- Around-the-clock phone-in technical support on selected products
Avocent Warranty Comparison
| Standard (included) | Silver | Gold | |
|---|---|---|---|
| Term Length Maximum of 4 years | 2 years with product registration1 | 1 year, 2 year, or 4 years2 | 1 year, 2 year, or 4 years2 |
| Telephone Access | Access (8/5) | Access (8/5) | Anytime Access (24/7) |
| Hardware Replacement | Return to Factory – 10- to 14-day RMA post receipt of failed unit | Advanced Replacement – Next-business-day RMA4 | Advanced Replacement – Next-business-day RMA4 |
| Response Time | Within 24 hours | Based on Severity level3: 1, 2 = 4 hours 3, 4 = 12 hours | Based on Severity level3: 1, 2 = 2 hours 3, 4 = 8 hours |
| Follow Up Time | Within 5 days | Based on Severity level3: 1 = Every 8 hours 2 = Every 2 days 3, 4 = Every 5 days | Based on Severity level3: 1 = Every 4 hours 2 = Daily 3, 4 = Every 3 days |
| Media Retention | Option not available | Option not available | Available for Gold customers Separate SKU (SwithView SC, Avocent Universal Management Gateway) |
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WARRANTY |
| 1pav16c 1Y4SV1000 1Y8SV1000 1Y16SV1000 1YAMX5000 1YAMX5010 1YAMX5020 1YAMX5030 1YAMX5111 1YAMX5121 1YAMX5130 1YATP0010 1YATP0015 1YATP0050 1YATP0055 1YATP0100 1YATP0105 1YATP0120 1YATP0125 1YATP0130 1YATP0135 1YATP0150 1YATP0155 1YATP0170 1YATP0175 1YATP0180 1YATP0185 1YATP0190 1YATP0200 1YATP0205 1YATP0210 1YATP2020 1YATP2025 1YATP2035 1YATP2120 1YATP3015 1YATP3020 1YATP3025 1YATP3036 1YATP3115 1YATP3120 1YATP3130 1YATP3231 1YATP7441 1YATP7841 1YATP7881 1YATP7882 1YAV1415 1YAV1515 1YAV2015 1YAV2020 1YAV2030 1YAV3100 1YAV3200 1YCCS4008 1YCCS4016 1YDSR1020 1YDSR1021 1YDSR1022 1YDSR1024PS2 1YDSR1024USB 1YDSR1030 1YDSR1031 1YDSR2020 1YDSR2030 1YDSR2035 1YDSR4020 1YDSR4030 1YDSR8020 1YDSR8030 1YDSR8035 1YLV1000P 1YLV1000R 1YLV1000U 1YLV430 1YLV830 1YTES0061 1YAV3008 1YAV3016 1PAMX5000 1PAMX5010 1PAMX5020 1PAMX5030 1PAMX5111 1PAMX5121 1PAMX5130 1PATP0010 1PATP0015 1PATP0050 1PATP0055 1PATP0100 1PATP0120 1PATP0125 1PATP0130 1PATP0135 1PATP0150 1PATP0155 1PATP0170 1PATP0175 1PATP0180 1PATP0185 1PATP0190 1PATP0200 1PATP0205 1PATP0210 1PATP2020 1PATP2025 1PATP2035 1PATP2120 1PATP3015 1PATP3020 1PATP3025 1PATP3036 1PATP3115 1PATP3120 1PATP3130 1PATP3231 1PATP7441 1PATP7841 1PATP7881 1PATP7882 1PAV1415 1PAV1515 1PAV2015 1PAV2020 1PAV2030 1PAV3100 1PAV3200 1PCCS4008 1PCCS4016 1PDSR1020 1PDSR1021 1PDSR1022 1PDSR1024PS2 1PDSR1024USB 1PDSR1030 1PDSR1031 1PDSR2020 1PDSR2030 1PDSR2035 1PDSR4020 1PDSR4030 1PDSR8020 1PDSR8030 1PDSR8035 1PLV1000P 1PLV1000R 1PLV1000U 1PLV430 1PLV830 1PTES0061 1PAV3008 1PAV3016 2Y4SV1000 2Y8SV1000 2Y16SV1000 2YAMX5000 2YAMX5010 2YAMX5020 2YAMX5030 2YAMX5111 2YAMX5121 2YAMX5130 2YATP0010 2YATP0015 2YATP0050 2YATP0055 2YATP0100 2YATP0105 2YATP0120 2YATP0125 2YATP0130 2YATP0135 2YATP0150 2YATP0155 2YATP0170 2YATP0175 2YATP0180 2YATP0185 2YATP0190 2YATP0200 2YATP0205 2YATP0210 2YATP2020 2YATP2025 2YATP2035 2YATP2120 2YATP3015 2YATP3020 2YATP3025 2YATP3036 2YATP3115 2YATP3120 2YATP3130 2YATP3231 2YATP7441 2YATP7841 2YATP7881 2YATP7882 2YAV1415 2YAV1515 2YAV2015 2YAV2020 2YAV2030 2YAV3100 2YAV3200 2YCCS4008 2YCCS4016 2YDSR1020 2YDSR1021 2YDSR1022 2YDSR1024PS2 2YDSR1024USB 2YDSR1030 2YDSR1031 2YDSR2020 2YDSR2030 2YDSR2035 2YDSR4020 2YDSR4030 2YDSR8020 2YDSR8030 2YDSR8035 2YLV1000P 2YLV1000R 2YLV1000U 2YLV430 2YLV830 2YTES0061 2YAV3008 2YAV3016 2PAMX5000 2PAMX5010 2PAMX5020 2PAMX5030 2PAMX5111 2PAMX5121 2PAMX5130 2PATP0010 2PATP0015 2PATP0050 2PATP0055 2PATP0100 2PATP0120 2PATP0125 2PATP0130 2PATP0135 2PATP0150 2PATP0155 2PATP0170 2PATP0175 2PATP0180 2PATP0185 2PATP0190 2PATP0200 2PATP0205 2PATP0210 2PATP2020 2PATP2025 2PATP2035 2PATP2120 2PATP3015 2PATP3020 2PATP3025 2PATP3036 2PATP3115 2PATP3120 2PATP3130 2PATP3231 2PATP7441 2PATP7841 2PATP7881 2PATP7882 2PAV1415 2PAV1515 2PAV2015 2PAV2020 2PAV2030 2PAV3100 2PAV3200 2PCCS4008 2PCCS4016 2PDSR1020 2PDSR1021 2PDSR1022 2PDSR1024PS2 2PDSR1024USB 2PDSR1030 2PDSR1031 2PDSR2020 2PDSR2030 2PDSR2035 2PDSR4020 2PDSR4030 2PDSR8020 2PDSR8030 2PDSR8035 2PLV1000P 2PLV1000R 2PLV1000U 2PLV430 2PLV830 2PTES0061 2PAV3008 2PAV3016 3Y4SV1000 3Y8SV1000 3Y16SV1000 3YAMX5000 3YAMX5010 3YAMX5020 3YAMX5030 3YAMX5111 3YAMX5121 3YAMX5130 3YATP0010 3YATP0015 3YATP0050 3YATP0055 3YATP0100 3YATP0105 3YATP0120 3YATP0125 3YATP0130 3YATP0135 3YATP0150 3YATP0155 3YATP0170 3YATP0175 3YATP0180 3YATP0185 3YATP0190 3YATP0200 3YATP0205 3YATP0210 3YATP2020 3YATP2025 3YATP2035 3YATP2120 3YATP3015 3YATP3020 3YATP3025 3YATP3036 3YATP3115 3YATP3120 3YATP3130 3YATP3231 3YATP7441 3YATP7841 3YATP7881 3YATP7882 3YAV1415 3YAV1515 3YAV2015 3YAV2020 3YAV2030 3YAV3100 3YAV3200 3YCCS4008 3YCCS4016 3YDSR1020 3YDSR1021 3YDSR1022 3YDSR1024PS2 3YDSR1024USB 3YDSR1030 3YDSR1031 3YDSR2020 3YDSR2030 3YDSR2035 3YDSR4020 3YDSR4030 3YDSR8020 3YDSR8030 3YDSR8035 3YLV1000P 3YLV1000R 3YLV1000U 3YLV430 3YLV830 3YTES0061 3YAV3008 3YAV3016 3PAMX5000 3PAMX5010 3PAMX5020 3PAMX5030 3PAMX5111 3PAMX5121 3PAMX5130 3PATP0010 3PATP0015 3PATP0050 3PATP0055 3PATP0100 3PATP0120 3PATP0125 3PATP0130 3PATP0135 3PATP0150 3PATP0155 3PATP0170 3PATP0175 3PATP0180 3PATP0185 3PATP0190 3PATP0200 3PATP0205 3PATP0210 3PATP2020 3PATP2025 3PATP2035 3PATP2120 3PATP3015 3PATP3020 3PATP3025 3PATP3036 3PATP3115 3PATP3120 3PATP3130 3PATP3231 3PATP7441 3PATP7841 3PATP7881 3PATP7882 3PAV1415 3PAV1515 3PAV2015 3PAV2020 3PAV2030 3PAV3100 3PAV3200 3PCCS4008 3PCCS4016 3PDSR1020 3PDSR1021 3PDSR1022 3PDSR1024PS2 3PDSR1024USB 3PDSR1030 3PDSR1031 3PDSR2020 3PDSR2030 3PDSR2035 3PDSR4020 3PDSR4030 3PDSR8020 3PDSR8030 3PDSR8035 3PLV1000P 3PLV1000R 3PLV1000U 3PLV430 3PLV830 3PTES0061 3PAV3008 3PAV3016 1ygld-mxt 1ygld-mxr 1ygld-mxs5132 1ygld-mxs5120 2ygld-mxt 2ygld-mxr 2ygld-mxs5132 2ygld-mxs5120 |
