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Extended Warranty | Avocent ACS8000, ACS6000 & ACS5000

Silver Extended WarrantiesDesciption
1YSLV-ACS4PT1 YR SLV HW Maintenance for 4-Port ACS Console Server
1YSLV-ACS8PT1 YR SLV HW Maintenance for 8-Port ACS Console Server
1YSLV-ACS16PT1 YR SLV HW Maintenance for 16-Port ACS Console Server
1YSLV-ACS32PT1 YR SLV HW Maintenance for 32-Port ACS Console Server
1YSLV-ACS48PT1 YR SLV HW Maintenance for 48-Port ACS Console Server
2YSLV-ACS4PT2 YR SLV HW Maintenance for 4-Port ACS Console Server
2YSLV-ACS8PT2 YR SLV HW Maintenance for 8-Port ACS Console Server
2YSLV-ACS16PT2 YR SLV HW Maintenance for 16-Port ACS Console Server
2YSLV-ACS32PT2 YR SLV HW Maintenance for 32-Port ACS Console Server
2YSLV-ACS48PT2 YR SLV HW Maintenance for 48-Port ACS Console Server
4YSLV-ACS4PT4 YR SLV HW Maintenance for 4-Port ACS Console Server
4YSLV-ACS8PT4 YR SLV HW Maintenance for 8-Port ACS Console Server
4YSLV-ACS16PT4 YR SLV HW Maintenance for 16-Port ACS Console Server
4YSLV-ACS32PT4 YR SLV HW Maintenance for 32-Port ACS Console Server
4YSLV-ACS48PT4 YR SLV HW Maintenance for 48-Port ACS Console Server
Gold Extended WarrantiesDesciption
1YGLD-ACS4PT1 YR GLD HW Maintenance for 4-Port ACS Console Server
1YGLD-ACS8PT1 YR GLD HW Maintenance for 8-Port ACS Console Server
1YGLD-ACS16PT1 YR GLD HW Maintenance for 16-Port ACS Console Server
1YGLD-ACS32PT1 YR GLD HW Maintenance for 32-Port ACS Console Server
1YGLD-ACS48PT1 YR GLD HW Maintenance for 48-Port ACS Console Server
2YGLD-ACS4PT2 YR GLD HW Maintenance for 4-Port ACS Console Server
2YGLD-ACS8PT2 YR GLD HW Maintenance for 8-Port ACS Console Server
2YGLD-ACS16PT2 YR GLD HW Maintenance for 16-Port ACS Console Server
2YGLD-ACS32PT2 YR GLD HW Maintenance for 32-Port ACS Console Server
2YGLD-ACS48PT2 YR GLD HW Maintenance for 48-Port ACS Console Server
4YGLD-ACS4PT4 YR GLD HW Maintenance for 4-Port ACS Console Server
4YGLD-ACS8PT4 YR GLD HW Maintenance for 8-Port ACS Console Server
4YGLD-ACS16PT4 YR GLD HW Maintenance for 16-Port ACS Console Server
4YGLD-ACS32PT4 YR GLD HW Maintenance for 32-Port ACS Console Server
4YGLD-ACS48PT4 YR GLD HW Maintenance for 48-Port ACS Console Server

ACS 8000/ACS 6000/ACS 5000 Warranty Types

Limited (included)SilverGold
Term Length
Maximum of 4 years
2 years with product registration11 year, 2 year, or 4 years21 year, 2 year, or 4 years2
Telephone AccessAccess (8/5)Access (8/5)Anytime Access (24/7)
Hardware ReplacementReturn to Factory – 10- to 14-day RMA post receipt of failed unitAdvanced Replacement – Next-business-day RMA4Advanced Replacement – Next-business-day RMA4
Response TimeWithin 24 hoursBased on Severity level3:
1, 2 = 4 hours
3, 4 = 12 hours
Based on Severity level3:
1, 2 = 2 hours
3, 4 = 8 hours
Follow Up TimeWithin 5 daysBased on Severity level3:
1 = Every 8 hours
2 = Every 2 days
3, 4 = Every 5 days
Based on Severity level3:
1 = Every 4 hours
2 = Daily
3, 4 = Every 3 days
Media RetentionOption not availableOption not availableAvailable for Gold customers
Separate SKU (SwithView SC, Avocent® Universal Management Gateway)